If you extend credit terms to business customers you’ll inevitably end up with plenty of reasons why customers can’t or won’t pay you on time, but there are a number of things you can do to cut down on the amount of disputes your A/R collections team deals with.
Any and all customer communication should be friendly in nature. Take the standpoint that the customer is innocent until proven guilty. Even if it’s their fault, kill them with kindness, and they’ll know that you’re there to work with them to resolve the issue. It takes a long time to convert a prospect to a customer, and most customers are good customers – especially when you build a mutually-beneficial relationship with them. Continue reading