Accounts Receivable Management: making your phone calls more effective

Even for accounts receivable management professionals, picking up the phone and calling someone to ask about money can be uncomfortable, especially if you are not properly prepared. Beyond feeling awkward, if you are not prepared your conversation can be a waste of time, detrimental to the relationship, and potentially harmful to the entire accounts receivable management process.

Here are a few ways you can prepare yourself for your next round of accounts receivable management calls to help you remain in control, keep your customers relationships positive, and make your credit collection calls more effective and successful than ever. Continue reading

6 Secrets to More Effective A/R Collection Calls

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In most small businesses the person who is responsible for making collection calls is not a full-time professional collector but is someone with other significant responsibilities – a bookkeeper, salesperson or even the business owner. This video will share six tips for making more effective A/R collection calls while maintaining good customer relationships. Continue reading